Technical Support

At True North Security Group, we specialize in managing and resolving technical issues with expertise and precision, so your security systems operate without interruption. As your trusted partners, we are committed to ensuring seamless and reliable protection for your assets at all times.

Support Request

We’re here to help you with any technical issues. Contact us via phone or email for fast support.
1-888-406-3499
[email protected]
Mon-Sat: 7:30PM-6:30PM Sun: Closed

Alarm Monitoring Center

Monitoring station emergency contact information.

Partner Relations

Reach out for partner-related inquiries or support. We’re committed to fostering long-term partnerships.

Tutorials

Access setup guides and tutorials for our top systems. Find step-by-step instructions to make installation a breeze.

Downloads

Get the latest software to enhance your system’s performance. Compatible with iOS, Android, and Windows.

FAQ

Got questions?
We’ve got answers. Contact us for more information.
Please stay connected with us for the latest updates & support tips.

Important Update: Canada’s 3G Networks Phasing Out Soon

As of next year, Canada will join many other countries in retiring 3G networks. Major carriers like Bell, Rogers, and Telus will discontinue 3G services, which could impact alarm systems and other devices still relying on this technology. Ensure your system stays connected—contact us today to learn more about available upgrades.

Service Within 48 Hr Guarantee

Our commitment to you extends beyond rapid response times. We pledge a “service within 48 hours guarantee,” assuring you that any technical issues will be addressed within 48 hours of your initial request. This assurance underscores our dedication to minimizing disruptions to your operations while maximizing your peace of mind.

Experienced Technicians

The backbone of our technical support service is our team of seasoned technicians. Equipped with extensive industry experience and up-to-date knowledge of emerging technologies and security threats, they are prepared to diagnose and resolve issues rapidly, minimizing downtime for your business.