Customer Assistance

Help Center

Your security system needs reliable support beyond installation. TNSG provides technical assistance to help identify issues, maintain system performance and keep your security equipment working as intended.

Whether you need troubleshooting or assistance with an existing monitored system, find the right contact information below.

Support Request

For equipment issues, connectivity problems, software questions or technical assistance with your TNSG security system, contact our support team.

Technical Support

866-445-7061

support@tnsg.ca

Alarm Monitoring Center

For urgent monitoring-related matters involving an active alarm monitoring account, contact the monitoring station directly. Have your client number ready.

Greater Toronto Area

416-293-1173

Outside the GTA

+1 (888) 293-1173

Support You Can Count On

Our commitment extends beyond installation, with technical expertise, troubleshooting assistance and continued support for your security systems.

Experienced Technicians

Get assistance from technicians familiar with security cameras, alarms, access control and connected security systems.

Focused Troubleshooting

Identify potential causes of technical problems and determine the appropriate steps to restore system functionality.

48-Hour Service Commitment

Technical issues are addressed within 48 hours of the initial request under TNSG’s stated service commitment.

Ongoing Assistance

Receive guidance on system adjustments, maintenance needs and future changes as your security requirements evolve.