TNSG Inc., operating as True North Security Group (“TNSG,” “we,” “us,” or “our”), is committed to making tnsg.ca accessible and usable for as many visitors as reasonably possible, including people with disabilities.
We aim to identify and reduce barriers that may affect access to our information, contact methods, forms, calculators, and other public Website features. Accessibility is an ongoing process, and we review the Website as content, technology, and third-party tools change.
This Statement applies to the public Website and digital content controlled by TNSG. It does not guarantee that every feature, document, external link, or third-party service will be accessible in every browser, device, or assistive technology configuration.
TNSG maintains the Website with reference to applicable accessibility requirements in Ontario and the Web Content Accessibility Guidelines. Where reasonably practicable, we aim to support clear structure, readable content, sufficient colour contrast, keyboard navigation, descriptive links and headings, alternative text for informative images, labelled forms, and responsive layouts.
We may use automated accessibility testing, including Lighthouse-based assessments and tools provided through our accessibility solution, to identify potential issues and monitor Website changes. Automated results are diagnostic only. They do not test every aspect of accessibility and do not constitute certification of full compliance with AODA, WCAG, or any other standard.
When we become aware of an accessibility barrier, we will review it and determine a reasonable correction or alternative method of access based on the nature of the issue, its impact, technical feasibility, and whether the affected content or function is controlled by TNSG.
The Website includes an accessibility adjustment tool that allows visitors to personalize certain display and navigation settings. Depending on the device, browser, and current tool configuration, available options may include adjustments to text size, spacing, fonts, colour contrast, link visibility, focus visibility, and other visual settings.
The tool can be opened by selecting the accessibility icon displayed on the Website. Selected preferences may be stored on the visitor’s device through cookies or similar technologies. Further information about cookies and third-party tools is available in our Privacy Policy.
The adjustment tool supplements the Website design but does not replace accessible development or a visitor’s own assistive technology. It may not correct every barrier and may be affected by browser extensions, device settings, third-party content, or technical limitations outside TNSG’s control.
The Website may include contact forms, quotation requests, service package selectors, pricing calculators, product information, videos, and downloadable documents. We aim to make important Website functions accessible where reasonably practicable.
A visitor who cannot use a Website feature or access information may contact TNSG to request assistance or a reasonable alternative. Depending on the request and the information available, assistance may include:
help submitting an inquiry or requesting a consultation or site assessment;
assistance understanding a service package or preliminary online estimate;
information provided by telephone, email, plain text, or another suitable electronic format;
a readable alternative to a document or visual item controlled by TNSG; or
another communication support agreed upon with the visitor.
TNSG will consult with the person making the request to determine a suitable format or support. Where required by applicable law, accessible formats and communication supports will be provided in a timely manner and at no additional charge beyond any regular charge for the same information.
Some Website content or functionality may be supplied by third parties, including maps, videos, reviews, product manuals, manufacturer information, embedded forms, payment or scheduling services, accessibility tools, social media content, and external websites. TNSG does not control every aspect of these services and cannot guarantee their accessibility.
Other limitations may arise from older documents, complex technical diagrams, content supplied by manufacturers, temporary issues after Website or plugin updates, or incompatibility between a particular browser, device, extension, and assistive technology.
If third-party or inaccessible content prevents a visitor from obtaining important information about TNSG services, the visitor may contact us. Where reasonably possible, we will provide the information another way or direct the visitor to the responsible provider.
TNSG welcomes feedback about accessibility barriers affecting the Website or our online communications. Visitors may contact us to report an issue, request assistance, ask for an accessible format or communication support, or make an accessibility-related complaint.
To help us locate and understand a Website issue, please provide, where available:
- the webpage address or title;
- a brief description of the problem;
- the browser and device used;
- the assistive technology used, if relevant;
- the information, format, or assistance requested; and
- the preferred method of response.
A visitor does not need to disclose a diagnosis or provide unnecessary medical information. Accessibility requests and feedback will be handled in accordance with our Privacy Policy. We will review the request and respond as soon as reasonably practicable.
Accessibility questions, requests, feedback, and complaints may be directed to:
TNSG Inc., operating as True North Security Group
7250 Keele Street, Vaughan, Ontario L4K 1Z8, Canada
Email: contact@tnsg.ca
For email requests, please include “Accessibility Request” in the subject line. If email is not an accessible communication method, identify another reasonable method through which TNSG may respond.
TNSG may update this Statement to reflect changes to the Website, accessibility tools, identified barriers, feedback, applicable standards, or legal requirements. The updated version will be posted with a revised “Last updated” date.